An introduction to incident management

Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way to respond and resolve these issues quickly. Read on to learn more about incident management with your IT service desk, subscribe to the ITSM Bootcamp, and download JIRA Service Desk.

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Every time you trigger a build in Bitbucket Pipelines, whether by pushing commits or creating a pull request, do you sit at your desk and refresh email to see if the build has passed? Well, no more. With HipChat notifications for Bitbucket Pipelines you can get feedback faster with build status updates sent directly into your team's HipChat rooms. Read on to learn more.

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On the go? You can listen to this blog using the player below.    We don't often hear about the women behind great human achievements. Or we didn't, that is, until "Hidden Figures" came along. What was true of the women from NASA who helped launch John Glenn into orbit is true of many all-women teams: they fade into the shadow of history, never getting the recognition they deserve. Let's change that. In celebration of International Women's Day, here are eight teams of women who

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A JIRA issue can mean different things to your team members. To software developers: epics, stories, sub-tasks. To IT help desk managers: tickets. But what do "issues" mean to a marketing or HR manager? Maybe you've heard one say: "Issues? I'm not sure I have issues, per se. I have tasks, though. Is that the same thing?" The quick answer: yes. JIRA issues can be considered as tasks Tasks take on different forms for different teams. Some tasks mean creating documents, tracking candidates

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