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A high-functioning team is one where every member of the team can be relied upon to do a great job at testing, and the QA engineers are focused on solving the big-picture problems. These goals require a particular set of skills, which will need to be practised to be effective. Here are 6 main skills to start developing.

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Teamwork and the collaboration tools that support it are getting a lot of hype these days. And while collaboration and team-centric work approaches have proven themselves crucial to tackling the everyday challenges of modern businesses, there are also risks that come with new technology and a readily accessible team.

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Building a winning team with Agile Performance Management

As agile and lean processes have become commonplace, many companies have taken on the values and principles to make their products or service delivery agile. However, few companies have been able to apply agile principles outside of project management. Agile values can also be applied to many elements of how a company runs, including HR. Introducing: Agile performance management.

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Today, we're excited to announce the release of JIRA Service Desk server 3.3. The JIRA Service Desk team has worked hard to deliver features you asked for as well as functionality we believe will make JIRA Service Desk easier to administer. Customizable email notifications, the ability to group customers into organizations, and enabling customers to select a language for their portal were heavily requested features, and we're happy to say that we've delivered on all three.

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